Refund and Returns Policy

Due to the perishable and consumable nature of our traditional homemade food products, we adhere to a strict policy regarding returns and refunds to ensure hygiene and food safety standards. Please read the following guidelines carefully to understand your rights and the conditions under which a refund or replacement can be issued.

1. General Return Policy

  • No "Change of Mind" Returns: Because our products are consumable food items (such as Pitha and Papad), we cannot accept returns or exchanges if you simply change your mind, do not like the taste, or order the wrong item by mistake.
  • Hygiene and Safety: Once a package has been delivered and opened, it cannot be returned or resold under any circumstances.

2. Eligibility for Refunds or Replacements

We are committed to delivering high-quality products. You are eligible for a replacement or a full/partial refund only under the following specific conditions:

  • Incorrect Item Received: You received a product completely different from what you ordered.
  • Missing Items: A product or part of a combo package is missing from your delivered parcel.
  • Severe Damage: The products are completely crushed, spoiled, or unfit for consumption upon arrival. (Note: Since our items are crispy and fragile, minor breakage during courier transit is normal and is not considered a valid reason for a refund).

3. How to Request a Refund or Replacement

If your order meets the eligibility criteria mentioned above, you must follow this process to claim your refund or replacement:

  • Unboxing Video/Photo Proof: You must record a clear, uncut unboxing video when opening the parcel. Clear photographs of the damaged or incorrect items along with the courier packaging and invoice are also required.
  • Notification Timeframe: You must contact our customer support team within 24 hours of receiving the delivery. Claims made after 24 hours will not be accepted.
  • Submission: Send the unboxing video, photos, and a brief description of the issue to our official email or WhatsApp number.

4. Refund Processing

  • Verification: Once we receive your claim and proof, our team will investigate the issue. We will notify you of the approval or rejection of your refund/replacement within 1 to 2 business days.
  • Replacement: If approved for a replacement, we will dispatch the correct or new item at our own expense without any additional delivery charge to you.
  • Refund Method: If a refund is approved, the amount will be processed and credited back to you via your preferred Mobile Financial Service (e.g., bKash, Nagad) or bank transfer within 3 to 5 business days.

5. Order Cancellation Policy

  • Before Dispatch: You may cancel your order free of charge as long as the parcel has not yet been handed over to our courier partner. Please contact us immediately if you wish to cancel.
  • After Dispatch: Once an order is processed and handed over to the courier, it cannot be canceled. If you refuse delivery at your doorstep for a cash-on-delivery (COD) order without a valid reason, you may be restricted from placing future COD orders on our website.

6. Contact Us

To initiate a return, report an issue, or ask questions regarding this policy, please reach out to us at: